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Customer Pro

Integrations

Meta (Facebook & Instagram)

Connect once; each Page appears once with Lead Ads, Instagram DMs and posting switched on per Page.

On this page

Facebook Lead Ads, Instagram messages and Instagram or Facebook posting all start with the same login to Meta. The Meta page under Integrations is where you do that login and see the result: each of your Facebook Pages listed once, with the Instagram account linked to it, and which of its uses are on.

When you'd use it #

Catching leads from ads

Turn on Lead Ads for a Page and every form submission arrives as a contact.

Answering Instagram DMs

Turn on Instagram messages and they land in the shared inbox with the rest.

Publishing posts

Turn on posting and the Page and its Instagram account become targets in the post scheduler.

Connecting #

  1. Press Connect Meta

    Log in with Meta once and approve the permissions it lists. There is nothing to copy or paste.
  2. Choose your Pages and what each is for

    The chooser lists your Pages. For each, pick Lead Ads, Instagram messages and posting as you need them.
  3. Come back to change it

    Use Add or change Pages to switch a use on or off, or Log in again if a Page shows Needs attention.

Where to go next #

Frequently asked

Why do I see each Page only once?
A Facebook Page, its linked Instagram account and its lead forms are one connection to Meta. The Meta page lists the Page once and shows which of its three uses are on.
Where do I set the follow-up for lead ads?
On the Facebook Lead Ads page, which now only holds follow-up and webhook settings. Connecting and disconnecting happen on the Meta page.