COD confirmation
Stores with high return-to-origin
- 1. Order placed with payment pending.
- 2. Template: "Reply YES to confirm your order of Rs [total]".
- 3. No reply in 12 hours: reminder template.
- 4. Still no reply: assign to your team to call.
Coming soon
WhatsApp order updates and cart recovery for your Shopify store
CustomerPro for Shopify listens to your store and messages your customers on WhatsApp at the moments that matter: order placed, paid, shipped, delivered, cancelled or refunded, and an hour after a checkout is left unfinished. It also imports your products, so your AI agent and your WhatsApp catalog show the same items and prices as your store.
You can already connect a Shopify store from inside CustomerPro (Integrations → Shopify). The Shopify App Store listing is being prepared; sign up with the button above to hear when it is live.
Who it is for
For Indian D2C brands that sell on Shopify and support on WhatsApp
Your customers already message you on WhatsApp asking "where is my order?". This answers before they ask.
COD-heavy stores
Ask cash-on-delivery buyers to confirm on WhatsApp before you ship, and cut return-to-origin losses on orders nobody meant to accept.
Fashion, beauty and home brands
Recover abandoned checkouts with a WhatsApp message carrying the customer's own checkout link.
Small teams without a support desk
Shipping and delivery updates go out on their own, so fewer customers write in to ask.
What it can do
Store events, each with its own WhatsApp flow
For each store event you pick one CustomerPro flow — or none. Flows send approved templates, can wait, branch and hand over to your team.
Order journeys
- Order placed
- Confirm the order, or ask COD buyers to reply YES before you pack it.
- Order paid
- Thank the customer and share what happens next.
- Order shipped
- Send the tracking link as soon as the fulfilment is created.
- Order delivered
- Ask for a review or share care instructions.
- Order cancelled and refunded
- Tell the customer where their money is, without them having to ask.
- Checkout abandoned
- An hour after an unfinished checkout, send a reminder with the checkout link.
Products and customers
- Product import
- Bring your Shopify products into CustomerPro, and keep them updated when you edit them in Shopify.
- AI agent shows real products
- Your WhatsApp AI agent can send imported products in chat, with the price from your store.
- Contacts from orders
- Customers who order become CustomerPro contacts, so they are in your inbox and lists.
- Win-back
- Start a flow for customers who have not ordered for the number of days you set.
Setup
Connect your store
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1
Connect your WhatsApp number first
Sign up for CustomerPro and connect your WhatsApp Business number, then create and submit the templates you want to use — order confirmation, shipping update, cart reminder.
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2
Open Integrations → Shopify
Type your store address, like yourstore.myshopify.com.
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3
Approve the app in Shopify
Shopify shows the read-only permissions the app asks for. Approve them and you return to CustomerPro.
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4
Pick a flow for each event
Under Commerce settings, choose the flow for order placed, shipped, delivered, checkout abandoned and the rest. Leave any event empty to send nothing.
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5
Import products and test
Import your products, then place a test order on your store with your own phone number and watch the messages arrive.
Screenshot coming soon
Screenshot coming soon
Security and permissions
Read-only access to your store
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We never change your store
The app asks for read access only: orders, customers, products, fulfillments and checkouts. It cannot edit an order, a product or a price.
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Verified requests only
Every event Shopify sends is checked against Shopify's signature before we act on it.
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Uninstall stops everything
When you uninstall the app, Shopify tells us and we stop processing your store's events.
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Your customers, your consent
Only message customers who opted in to WhatsApp — for example with a checkbox at checkout. Flows skip contacts who opted out.
How we handle your data is set out in our Privacy Policy and Terms of Service.
Example workflows
Three flows to start with
Cart recovery
Any store with paid traffic
- 1. Checkout abandoned (after one hour).
- 2. Template with the customer's own checkout link.
- 3. Next day, if still not ordered: a second reminder.
Delivered, then review
Beauty, food, home
- 1. Order delivered.
- 2. Wait two days.
- 3. Template asking for a rating, with a link to your review page.
Documentation
Read before you connect
Questions about CustomerPro for Shopify
Not yet. Today you connect your store from inside CustomerPro (Integrations → Shopify) by typing your myshopify.com address and approving the app. An App Store listing is in progress; use the notify button to hear when it is live.
No. The app asks for read-only access to orders, customers, products, fulfillments and checkouts. It listens to your store and sends WhatsApp messages; it never edits an order, a product or a price.
An hour after a checkout is left unfinished, if the customer gave a phone number and has not placed the order since. The flow you choose for "Checkout abandoned" then starts, and its first message is an approved WhatsApp template carrying the checkout link.
Yes. Only message customers who agreed to hear from you on WhatsApp — for example through a checkbox at checkout. Meta's rules require opt-in, and messaging people who did not ask lowers your number's quality rating.
Yes. The flow you pick for "Order placed" starts for every new order, whatever the payment method, so you can ask cash-on-delivery customers to confirm before you ship.
Shopify tells us, and we stop receiving your store's events straight away. Your CustomerPro contacts and past conversations stay in your account.
Answer "where is my order?" before it is asked
The Shopify connection already works from inside CustomerPro. Start a free trial to use it now, and we will tell you when the App Store listing is live.
14-day trial · no card required · your Meta account stays yours
Other ways to connect Customer Pro
CustomerPro for HubSpot
Soon
Sync WhatsApp contacts to HubSpot, create deals from qualified leads, log closed chats as notes, and start WhatsApp flows when a deal changes stage.
CustomerPro for Make
Use CustomerPro in Make scenarios: watch WhatsApp messages, leads and orders instantly, then update contacts, send templates and start flows.
Customer Pro is an independent product. It is not affiliated with or endorsed by Meta, WhatsApp or Shopify. WhatsApp is a trademark of Meta Platforms, Inc. Shopify is a trademark of its respective owner.