Terms of Service

1. These terms

These terms are an agreement between you (the business using the service, “you”) and Customer Pro (“we”, “us”) covering the Customer Pro platform and the website at customerpro.in. By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

Our Privacy Policy forms part of these terms and explains how we handle personal information.

2. What the service does

Customer Pro connects to the WhatsApp Business Platform and to Meta's Lead Ads so you can hold customer conversations, run campaigns and follow-up flows, answer with AI agents, and keep contact records in one place. Features change as the product develops; we may add, alter or withdraw them, and we will not remove something significant without notice.

3. Your account

You need a business account and a WhatsApp Business number you are entitled to use. Keep your credentials secret — you are responsible for what happens under your account, including what your team members do. Tell us promptly if you think someone else has access. The service is for businesses, not for anyone under 18.

4. Acceptable use

You agree not to use Customer Pro to:

• message people who have not agreed to hear from you, or continue messaging someone who asked you to stop;
• send spam, scams, malware, or anything unlawful, misleading, hateful or harassing;
• break the WhatsApp Business Messaging Policy, Meta's Platform Terms, or any law that applies to you — including the rules on consent, opt-out and message categories;
• impersonate anyone, or misrepresent who is sending a message;
• upload personal information you had no right to collect or share with us;
• resell, copy or reverse engineer the service, or probe it for vulnerabilities without our written permission;
• overload the platform, or work around rate limits, quotas or plan restrictions.

Meta enforces its own rules independently of us. Meta can restrict or ban your WhatsApp number or your Business account for policy breaches, and we cannot overturn that.

5. Your customers' data

The contacts, messages and records you bring into Customer Pro remain yours. We process them to provide the service to you and for nothing else — we do not sell them. You are responsible for having a lawful basis to collect and message those people, for telling them what you do with their information, and for honouring their requests. We act on your instructions as your processor; the Privacy Policy sets out the detail.

6. Third-party platforms

Using Customer Pro means using services we do not control — WhatsApp and Meta, our payment provider, and the AI model providers behind the agent features. Their terms apply to you alongside ours, and their charges, outages, policy changes and account decisions are outside our control. Meta charges separately for WhatsApp conversations; those fees are between you and Meta unless your plan says otherwise.

7. Plans, billing and refunds

Paid plans are billed in advance for the period you choose, through our payment provider. Prices are shown at checkout and may include taxes where they apply. Plans renew only as described at purchase, and you can stop using the service at any time. Because access is granted immediately, fees already paid are non-refundable except where the law requires a refund or we agree otherwise in writing. If a payment fails or is reversed we may suspend access until it is settled.

We may change prices for future periods. Changes never apply to a period you have already paid for.

8. AI features

AI agents generate replies automatically and can be wrong, incomplete or inappropriate for a given customer. You decide whether to switch them on, what to tell them, and what they are allowed to do. You remain responsible for every message sent from your number, including messages an agent sent on your behalf, so review the settings and keep a person reachable for anything that matters.

9. Availability and support

We work to keep Customer Pro available and to fix problems quickly, but we do not promise uninterrupted service. Maintenance, third-party outages and events outside our reasonable control will sometimes interrupt it. Support is provided through the contact channels below during business hours.

10. Suspension and ending the agreement

You may stop using the service and close your account at any time. We may suspend or end access if you break these terms, if your use puts the platform or other customers at risk, if a payment is outstanding, or if we are required to by law or by Meta. Where it is reasonable to do so we will warn you first.

After an account closes we delete or anonymise its data on the schedule in the Privacy Policy, except what we must keep for legal or accounting reasons. Export anything you want to keep before you close it.

11. Our intellectual property

The software, design and content of Customer Pro belong to us. You get a non-exclusive, non-transferable right to use the service while your account is active, and nothing more. If you send us feedback we may use it freely to improve the product.

12. Disclaimers and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for lost profits, lost business, lost data or indirect losses. Our total liability for any claim is limited to the fees you paid us in the twelve months before it arose. Nothing here limits liability that cannot lawfully be limited.

You will cover us against claims arising from your use of the service in breach of these terms, including claims from people you messaged.

13. Changes to these terms

We may update these terms as the product and the law change. The date at the top always shows the current version, and we will tell you about significant changes before they take effect. Continuing to use Customer Pro after that means you accept the new terms.

14. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute. We would rather sort things out directly, so please contact us first.

15. Contact us

Questions about these terms? Email dnyantra@gmail.com.

• Phone: +919975888110
• Address: Baner, Pune