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Unified inbox

Every customer, one list. Nothing slips through.

WhatsApp chats, Instagram DMs, comments on your posts and new lead-ad leads arrive in one shared inbox. Your team filters, assigns and clears it together, and the AI agent can take the first reply.

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1 Every channel

One list, whichever channel they used.

WhatsApp and Instagram messages land side by side, each marked with the channel it came in on. Comments from Instagram, Facebook, Threads and YouTube join them, and a Mentions page shows every post that tags you.

  • WhatsApp and Instagram DMs in one shared list
  • Comments from Instagram, Facebook, Threads and YouTube
  • A Mentions page for posts and comments that tag you

2 Comments and lead ads

Answer where it happened.

Instagram and Facebook comments arrive within seconds; reply publicly, reply privately in a DM, or hide a comment without deleting it. Facebook and Instagram lead-ad forms become contacts with their ad and lead status attached, and can start a flow straight away.

  • Private reply and hide on Instagram and Facebook comments
  • Lead-ad leads become contacts, with the ad they came from
  • The AI agent answers comments where you switch it on

3 Team workflow

Clear the queue together.

Search by name or number, then narrow by stage, replied or not replied, a date range, or archived threads. Tick a few rows — or take everything the filter matches — and archive, mark read or unread, assign or unassign in one go.

  • Filters for stage, replied, date range and archived
  • Bulk archive, read, unread, assign and unassign
  • Contacts export to CSV, ticked rows or the whole filter
Questions

Questions about Unified inbox

WhatsApp, Instagram DMs, comments and lead ads in one list your whole team works from.

WhatsApp and Instagram direct messages, plus comments on your Instagram, Facebook, Threads and YouTube posts. Facebook and Instagram lead-ad forms arrive as new contacts.

Instagram and Facebook comments arrive within seconds. Threads and YouTube comments are checked every 10 minutes.

Yes, on Instagram and Facebook: a private reply opens a DM tied to the comment, and hide removes it from view for everyone but its author. Threads and YouTube comments can be answered but not hidden.

Yes. It is one shared list; assign a conversation to a teammate, label it with a case type, and filter by replied or not replied so nobody answers the same customer twice.

No. Archiving only hides the thread from the working list. The messages and the contact stay, and a new message from the customer brings the thread back.

Still deciding?

Ask us on WhatsApp — you will be talking to the same product this page is selling.

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Works with

AI agents Answers in seconds, reads voice notes and photos, uses your tools and knows when to hand off. See how it works Campaigns & flows WhatsApp broadcasts, email from your own domain, and flows that follow up for you. See how it works CRM Pipelines, a page per deal with a velocity score and next step, tasks with reminders, and sales reports. See how it works

“Customers message at eleven at night asking whether a model is in stock. The agent answers with the price and the photo, and I close the sale the next morning.”

SH

Shramesh Hegde

Mobile Shopee, J.M. Road, Shivajinagar, Pune

“Every enquiry from my property ads gets a reply within seconds now. I was losing site visits simply because I was out showing a flat and could not pick up the phone.”

KS

Karan Sabale

Real estate agent, Baner, Pune

“I run campaigns for six clients from one place — separate numbers, separate branding, and the delivery reports go straight to the client.”

PK

Prasad Karode

Marketing agency owner, Viman Nagar, Pune

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