CustomerPro for Make gives you an instant trigger for 20 kinds of events on your WhatsApp Business account, and modules to update contacts, send approved templates, fill contact lists and start flows. Use it when a Zap is not enough: branching routes, loops over many records, and data from several apps in one scenario.
Who it is for
Make suits owners and operations people who are comfortable drawing a process as boxes and arrows, and agencies who build automations for clients.
Build one scenario per client workspace, each with its own API key, and hand over something the client can see and edit.
Route new orders by payment type: ask COD buyers to confirm on WhatsApp, send prepaid buyers a thank-you, and log both to your sheet.
Take enquiries from several forms, clean the phone numbers, add each person to the right batch list and start the matching follow-up flow.
What it can do
Watch Events is a real webhook, not polling: Make registers it on your account when you save the scenario and removes it when you delete the trigger.
Order, payment and appointment events need the matching store, payment or calendar integration connected in CustomerPro.
Setup
Create a CustomerPro account and connect your WhatsApp Business number through your Meta Business account.
In CustomerPro go to Settings → Developer → API keys. Copy the client ID and client secret; the secret is shown once.
In Make, add a CustomerPro module and create a connection with the client ID and secret. Make tests the connection before saving it.
For Watch Events, pick the event. For Send a WhatsApp Template, pick the template from the list of approved ones and map each variable.
Use "Run once" and trigger the event yourself — for example, message your own number. Check each bubble's output, then switch the scenario on.
Security and permissions
Give each Make connection its own API key. Deleting the key cuts that connection off without touching the others.
Deleting the Watch Events trigger detaches its webhook, so events stop being sent to Make.
The send module lists approved templates only. Free-form messages outside the 24-hour window are not possible from a scenario.
Flows skip contacts who opted out. The template module sends to the number you give it — filter on consent before that step.
How we handle your data is set out in our Privacy Policy and Terms of Service.
Example workflows
Shops shipping cash-on-delivery
Coaching and training institutes
Salons, pharmacies, grocery
Documentation
One instant trigger, Watch Events, which fires on things like a new contact, a new inbound message, a qualified lead or a new order. Five modules act on your account: create or update a contact, find a contact, send a WhatsApp template, add a contact to a list and start a flow.
Create an API key in CustomerPro under Settings → Developer → API keys, then paste its client ID and secret into a new CustomerPro connection in Make. Make tests the connection before saving it.
Instant. When you save the scenario, Make registers a webhook with CustomerPro for the event you picked, and we push each event to it. Removing the trigger removes the webhook.
Scenarios usually message customers who have not written in the last 24 hours, and WhatsApp only allows approved templates in that case. The module lists your approved templates so you cannot pick one Meta has not approved.
Yes, each module run is a Make operation, billed by Make under your Make plan. On the CustomerPro side, template sends are billed by Meta at its published rates like any other template.
Yes. Create a separate API key on a test workspace and use it in its own Make connection. Keep test and live connections apart so a test scenario can never message real customers.
Start a free CustomerPro trial, connect your number, and create the API key for Make. Your first scenario can run the same afternoon.
14-day trial · no card required · your Meta account stays yours
Customer Pro is an independent product. It is not affiliated with or endorsed by Meta, WhatsApp or Make. WhatsApp is a trademark of Meta Platforms, Inc. Make is a trademark of its respective owner.